How Does Prescription Approval and Fulfillment Work?

Prescription fulfillment starts after your intake form or refill check-in is completed. Your case is reviewed by a provider, and if approved, the prescription is sent to the pharmacy for fulfillment.

What happens after I complete my intake form?

Once your intake form is complete, your case is reviewed by a Healthogenics affiliated provider. If approved, the prescription is sent to the pharmacy. Medication orders are processed and shipped Monday through Thursday, and shipping typically takes 3–5 business days*.

How will I know when my order ships?

You will receive an email with tracking information once your order has shipped. The medication is delivered in a cold pack to your door.

What if I am completing a refill?

For a refill, you must complete your refill check-in so the physician can review your information. After approval, the order is forwarded to the pharmacy for fulfillment. Tracking information is added once it becomes available**

Why might there be a delay?

Prescriptions are typically delivered within 2–4 business days after approval. During busy periods, pharmacy processing can slow down, which may extend fulfillment time. If your final dose is complete and you do not see your refill order processing, reach out right away so it can be processed the same day and a refill check-in link can be sent.

How much medication is dispensed for one prescription?

Each prescription is dispensed to cover a 4-week treatment cycle. The medication can be drawn into four separate weekly doses as prescribed.*

What should I do if I think I did not receive enough medication?

Take a photo of the four syringes with the units clearly visible, along with the empty vial, and send it for review so the pharmacy can check and correct the issue if needed.

When is payment taken?

Payment is required for the order to be generated. If the physician does not approve the medication, the purchase is refunded.**

*Microdose medications are dispensed for longer treatment periods depending on the medication and program purchased.

**Brand medication: Once your intake has been reviewed by your Healthogenics affiliated provider and you are approved for treatment, your prescription will be forwarded to the appropriate brand partner pharmacy.  The pharmacy will contact your directly to arrange for shipment of your order and payment for your medication.  Please see more information about our brand medication program (WeightCare+ Membership) by clicking here:  Learn more about our WeightCare+ Membership Program for brand medications