Orders

Subscriptions

• What do I do if my subscription payment was declined?
• How can I reschedule an upcoming subscription order?

Shipping

• What do I do if I don't receive my order?
• When will I receive my test kit?
• How long will it take to get my order?
• How will I know when my order has been shipped?

Cancellations and Refunds

• How do I cancel my order?
• How do I get a refund for my purchase?

Vouchers

• How do I redeem my voucher?