How to Find a Missing Order Number or Receipt
What you can do to locate your Healthogenics order number or receipt
What should I do if I can’t find my receipt?
If your receipt is missing or you do not have your order number, contact the Fulfillment Team and include your name, the email used for the order, the purchase date, and any details about the charge on your card. A screenshot of your purchase can also help the team locate your order.
You can also log in to your Healthogenics store account (create an account using the same email address used to complete your order on our website) to find all of your order details. To access or create your account, click the person icon on the upper right hand corner of your screen.
How do I help the team locate my order?
Send the following information to support@healthogenics.com:
- Your name
- The email address used at checkout
- The purchase date
- Any details about the charge you see on your card
- A screenshot of your purchase, if available
Providing these details helps the team review your order more quickly.
What if I used a voucher?
If a Groupon Voucher was used, it must be redeemed on the website before the product can be received.
When is support available?
Support is available Monday through Friday, 8am–6pm EST.
If you have further questions or need additional support, please contact our Healthogenics Support Team at support@healthogenics.com.