How to Submit Your Test Sample after Voucher Redemption?
Steps to submit your sample for testing if you have purchased a 3rd party voucher.
If you have purchased your test from a 3rd party and not directly from Healthogenics, there are a few steps which must be completed before you can submit your sample for testing.
First, redeem your voucher in our online store. Your voucher will contain redemption instructions which must be followed to process your order with Healthogenics. If you have issues when attempting to redeem your voucher, please contact Healthogenics Support directly so we can assist! Our email address is support@healthogenics. com
Once you have redeemed your voucher in our store, and the lab has reviewed and confirmed your order, you will be sent an email containing your Test Barcode, Sample Submission Instructions, and Sample Submission Form. Our lab processed these orders during normal business hours - Mon - Fri 9a - 5p EST (we are no open on holidays or weekends). Turnaround time for order verification is 1 -2 business days.
How do I submit my test sample?
Your sample submission instructions are sent by email. Check your inbox and your Junk/Spam folder for the message with your testing instructions.
What information do I need on the Sample Submission Form?You should provide your test kit barcode on the Sample Submission Form. The order number is not required unless you purchased the Complete 5 Wellness Test Bundle as an add-on to your main test. Complete all required fields on the sample submission form.
What should I do if I cannot find the instructions email?Search your email inbox for the Healthogenics message and check your Junk/Spam folder as well. If needed, the instructions can be re-sent with the required document attached.